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Butler Hospital
Butler Hospital

Evaluations and Admissions

The Patient Assessment Services Department (PAS) can help people to identify and begin to understand the psychological, psychiatric or emotional problems affecting them. The patient has an opportunity to meet with a doctor and a clinician alone, or can be accompanied by family members and significant others. The hospital’s professional, trained staff will develop an individualized care plan that can serve as the foundation of the patient’s future treatment inside or outside of Butler Hospital.

The hospital’s physicians are doctors with advanced training in treating emotional and brain-related problems.

The Patient Assessment Services Staff

In most cases, a person coming to the hospital for the first time will meet with the following staff members:

  • Intake coordinator.
  • Clinical access specialist.
  • Nurse.
  • Clinician.
  • Psychiatrist.
  • These professionals make every effort to ensure that your time in the Patient Assessment Services Department is as relaxed and stress-free as possible.

The Admissions Process

People are encouraged to ask questions at any time during the admissions process. The admissions process can be time consuming because of the volume of people coming to the hospital, unexpected emergency admissions, and the time needed to contact and confirm insurance information or fill out medical histories and other forms. We apologize for any unusually long waiting periods that may occur.

Common steps in the admissions process

  • First, you will meet with the intake coordinator and nurse who will take your vital signs, inquire about your needs, as well as other basic information. You will also meet with a clinician who will discuss any immediate risks or concerns that you have.
  • So that we can better understand your needs, you will be asked about the reasons for coming to the hospital, as well as any other important details. You will need to provide information about present or past medical conditions and complete some forms.
  • You will meet with a psychiatrist to make final decisions on treatment options.
  • You will also meet with members of the admissions staff to discuss the results of the evaluation and treatment recommendations.
  • A clinical access specialist will meet with you to verify your demographic and insurance information.

Behind the Scenes

A number of "behind the scenes" activities must occur for us to complete your assessment including:

  • A discussion of your case among the nurse clinician, psychiatrist, and other health care providers.
  • Obtaining pre-certification, the process of having your insurance company authorize and pay for your treatment. This can be a time-consuming process.
  • Verifying prescribed medications from pharmacies and physicians.
  • Sometimes contacting outside providers for further information.

We will do our best to get you through this process as quickly as possible. We appreciate your patience and understanding of any unusually long waiting periods that may occur. The wait may be the result of one or more of these factors:

  • The complex issues of the patients being assessed.
  • A high volume of people coming to the hospital.
  • The time needed to contact and confirm insurance information and prescribed medication.

The average length of the assessment process is approximately three hours.


  • The Patient Assessment Services Department is located on the first floor of the Riverview Building. Park in Parking Lot A3 on the Butler campus.  The hospital receptionist is located in the Riverview lobby across from Patient Assessment Services and can assist you with directions. People making emergency admissions should follow signs upon arriving on the Butler Hospital campus.


  • Open 24 hours a day, seven days a week. If possible, people are asked to call ahead before arriving.

Contact information

  • (401) 455-6214.
  • (401) 455-6215.
Care New England
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