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Patient and Family Resources

Patient Quick Links

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Patient & Visitor Resources

24/7 Call Center

Our 24/7 call center is ready to connect people to the care they need. 

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Billing and Insurance

Learn about our basic daily charge, itemized charges, and insurance coverage. 

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Care New England Medical Group

The Care New England Medical Group (CNEMG) is a patient-centered organization with a mission to improve the overall health of our community.

Community Resources

Explore our local substance abuse, movement, and memory disorder resources. 

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Controlled Substance Disposal

Dispose of your unused prescription medications safely! Find convenient disposal locations near you to protect your loved ones and the environment.

COVID-19 Information

Here at Care New England it is our highest priority to keep our patients, community, and staff safe.

Dining Services

Explore our cafeteria and cafe dining services and hours. 

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Financial Assistance

You may qualify for full or partial free care based on your income.

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Property Management Office

Our Office supports a smooth transition for patients to home or aftercare.

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Interpreter Services

You have the right to ask for medical interpreter services at any time. 

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Medical Records

You can request a copy of your medical records. 

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Parking Information

View our campus map and parking information.

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Patient and Family Experience

Explore your Patient Rights and learn about our Patient & Advisory Council 

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Pet Therapy

Animal assisted therapy helps people of all ages. 

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We seek to provide the highest quality pharmaceutical care and services.

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Social Services
Social Service clinicians assist in providing treatment that meets your unique needs.
Suicide Prevention for All

When suicide is talked about safely and accurately, we can help reduce the likelihood of its occurrence.

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Support Groups

We host a variety of free weekly and monthly community support groups.

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Patient and Visitor Code of Conduct

Care New England is committed to providing high quality healthcare. Our Patient & Visitor Code of Conduct supports us in providing a safe, caring, and inclusive environment in all our spaces.

Words or actions that are ill-mannered, racist, discriminatory, intimidating, or harassing are not welcome. This includes but is not limited to:

  1. Offensive comments including others’ race, accent, religion, gender, sexual orientation, or other personal traits
  2. Physical or verbal threats and assaults
  3. Intimidation
  4. Sexually explicit or vulgar words or behaviors
  5. Disrupting another patient’s care or experience

If the Code of Conduct is violated, we will discuss the incident with you. We will always carefully consider your response before we make any decisions about future care at Care New England

Some violations of this Code may lead to patients being asked to make other plans for their care and future non-emergency care or leave the hospital or office for a determined amount of time.

If you witness or are the target of any of these behaviors, please report it to a member of your care team and/or a security officer if you are in the hospital.